Cancellation, Returns, and Refund
At Let's Talk Letters, we strive to provide you with high-quality products and services. However, if you are not satisfied with your purchase, you may be eligible for a refund or return under the following conditions:
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Cancellations
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For custom orders or commissioned artwork, cancellations must be made within 48 hours of placing your order. After that, cancellations may be subject to a fee or may not be possible.
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For calligraphy workshops or events, cancellations made at least 7 days prior to the scheduled date will receive a full refund. Cancellations within 7 days may be subject to a cancellation fee or forfeiture of payment.
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Returns
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Physical products, such as stationery or artwork, may be returned within 14 days of delivery for a refund or exchange, provided they are unused and in their original condition.
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Return shipping costs are the responsibility of the customer.
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Custom or personalized items are non-refundable and non-returnable.
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Refunds
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Refunds will be issued using the original payment method within 7-10 business days of receiving the returned item(s) or approving the refund request.
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Refunds are not applicable for digital products or services once they have been delivered or accessed.
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Exceptions
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Let's Talk Letters reserves the right to refuse returns or refunds in cases of misuse, damage caused by the customer, or other exceptional circumstances.
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Shipping Costs
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Shipping costs are non-refundable unless the return is due to our error or a defective product.
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To initiate a cancellation, return, or refund request, please contact our customer support team at [Email Address] or [Phone Number]. We will review your request and provide further instructions.
Please note that this Cancellation, Returns, and Refund Policy is subject to change without notice. The most up-to-date version will be available on our website.