Cancellation, Returns, and Refund 

Most products and services offered by Let's Talk Letters are custom-made and personalized.

Orders cannot be cancelled once work has commenced.

Due to the customised nature of our work, returns, exchanges, and refunds are generally not accepted.

Digital files, artwork, designs, and completed custom work are non-refundable.

Workshop fees are non-refundable unless the workshop is cancelled by Let's Talk Letters. One may however, shift that to a future workshop.

Event bookings may be rescheduled subject to availability and mutual agreement.

If a product arrives damaged, clients must notify us within 48 hours of delivery and provide supporting photographs.

Any resolution, including repair, replacement, or partial refund, will be assessed on a case-by-case basis.

Minor variations in handwriting, lettering, colour, texture, engraving, or materials are considered part of the handmade nature of the work and are not grounds for return or refund.

Let's Talk Letters is not responsible for courier delays, shipping disruptions, or incorrect delivery information provided by the client.